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Current Assignments:

Senior Sales Representative
Digital Signage Company

Sample Previous:
- Director, Communications
Aluminum Products Company
-Executive Director
Funeral and Cemetery Services
- Senior Product/Brand Manager
Travel and Health Insurance Company
- Vice-President, Finance & Administration
Distributor & Retailer of auto parts
- Vice-President, Sales - Quebec
Foodservice Company
- Director of Operations
Event Planning and Organizing Services Company
- CEO
Apparel Retailer
- Director, Finance & Administration
Not-for Profit Organization
- President
Real Estate Financing Company
- Regional Director, Eastern Canada
Corporate Communications Company
- Director, Compensation and Benefits
Insurance Company
- Director, Governmental Affairs
Insurance industry
- Director, Public Affairs
Tobacco Products Manufacturer
- Director, Call Centre
Financial Institution
- Director, Finance and Accounting
Real Estate Fund
- Director, Human Resources
Operations & Procurement
Aircraft Manufacturer
- Director, Real Estate Investments
Real Estate Fund
- Executive Director/General Manager
Non-profit Organization in the Music Industry
- Lawyer/Practice Leader
Pensions & Benefits
Law Firm
- President
Financial Services Company
- President & COO
Pharmaceutical firm specialized in pre-clinical research
- Vice-President, Operations
Industrial Lighting Components Manufacturer
- Vice-President, Finance and Administration
Festival and Special Events Production Company
- Vice-President, System Integration & User Services
Insurance Company

Website concept and design
Creative Senses

Sample Previous:

Director, Call Centre
Financial Institution
Montreal

Position

  • Reports to the Vice President
  • 9 Direct reports (Sales Managers, Training Managers, etc.) and 40 indirect reports (agents).

Company

  • Newly created entity for this financial institution, experiencing rapid growth.
  • Offers home and car insurance products.

Responsibilities

  • Manage and structure the growth.
  • Implement work methods that continuously improve customer service.
  • First year objectives: restructure the Call Centre, stabilize the recruiting and training programs (personnel retention programs), improve team productivity (time management, team restructuring, improve training programs).

Profile

  • Bilingual.
  • A College or University degree or at least 10 years’ experience in the management of Call centers.
  • Strong leadership skills, business acumen and listening skills.
  • Has demonstrated strong abilities in planning and carrying out projects.
  • High level of flexibility, able to adapt to rapid industry changes and innovations.

 

 For more information, contact Lyn Johnson at lj@r2lj.com